Worse service

Disappointing Experience with ABSA

I'm writing to express my extreme frustration with the service I've received from ABSA. As a non-private client, I've been consistently disregarded and neglected. A recent visit to the branch was met with indifference from the manager, who seemed uninterested in addressing my concerns.

I followed up with an email, referencing a specific issue with a different reference number, but was met with complete radio silence. No response, no apology, no resolution.

Determined to get assistance, I took the drastic step of visiting ABSA's head office, only to be met with the same lack of urgency and care. It's clear that unless you're a private client, you're not worth taking seriously.

The lack of service and sense of urgency is appalling. It's unacceptable that a bank of ABSA's caliber can't provide basic customer support. I'll be taking my business elsewhere and warning others to think twice before dealing with ABSA.

Service Issues:

- Lack of urgency in addressing client concerns - Poor communication from branch staff and management - Disregard for non-private clients - Unacceptable wait times and lack of resolution

Advice:

If you value good customer service and prompt attention to your needs, look elsewhere. ABSA's treatment of non-private clients is subpar, and it's time for them to reevaluate their priorities.