OM
Ophilia M
1 reviews | Active since Dec 2018
26 May 2021, 10:00
Worse people in all department.
ABSA LOAN DEPARTMENT IS WORSE their client service and team leader are useless, like call them for assistance with my loan because they debited me twice which was not suppose to, and simple thing they fail to assist with refund. i spoke to agent lungile makaya and he advise me that i need to lodge the complain, imagine. i spoke to team leader Vanceen Sithappa and she's very rude she didn't even wanna entertain me. absa loan make a mistake with their debit order instead of owning it and take responsibility and see how can we fix it no, useless .
Helpful (0)
Replies (1)0
Replies (1)Absa's replyOfficial
26 May 2021, 13:55Dear Ophilia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply26 May 2021, 13:55
Official
Dear Ophilia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
