Worse lender

I app**** for a personal loan in the 17th of Feb 2023, got an offer and accepted the offer. I then emailed my supporting documents to ***. I got an automated response with a case number (C-***2). There after I kept getting smses and emails that I must upload supporting docs for my application. I called absa to confirm if they have received my docs and it was confirmed that they have my docs and I was told that the smses and the email will be canceled. I never got an outcome of my application. Yesterday I received an email from Mandy that I must send a clear copy of my ID, I immediately sent it to her. I was hoping that I will get the outcome of my application but up to today, I didn't hear from absa. This morning I received an sms saying that my application got withdrawn because I failed to email the supporting documents. I called absa again to get clarification of this sms, the lady told me that my application got declined. My question to her was, why was I asked to email a clear copy of my ID? They could've declined me without a clear copy of my ID unless they wanted the clear copy so they can see and judge if I look like someone who is going to afford to pay the money or not. All this time I wasn't declined until I sent a clear copy of my ID. Everytime when I call I get a different agent who will give me a different information than the other one. At this point I don't know which is which with my application, I couldn't even get hold of Mandy, I was told she is not available. With that declined I didn't even get an communication from absa be it an email or sms like they have been doing. According to the absa adverti*****t, they take 2 working days to finalize an application but my application went beyond that and still I don't have a clear answer or outcome. I am deeply disappointed in absa and they service I received while attempting a credit with them.