WORSE INSURANCE EXPERIENCE EVER!!!

WORST INSURANCE EXPERIENCE EVER!!! THE WORST INSURANCE EXPERIENCE EVER! so I have vehicle finance with Absa in April they requested I forward proof of my vehicle insurance (of which I have with 1st for women cost R510) within 20days or they will then initiate their own vehicle insurance which cost R1600!!! Life gets so busy as we all know and I must have missed the deadline COS GUESS WHAT THE END OF APRIL ABSA IDIRECT INSURANCE debited my bank account for insurance of R1600 after which I contacted the call centre and was told I would need to email my proof of insurance and gave me the email address once received I would be refunded all debits taken by Absa, I emailed the proof of insurance with no response!! GUESS WHAT END MAY AND THEY DEBIT MY BANK ACCOUNT AGAIN R1600 this time causing my bank account in a minus -R1600 of which ACCUMULATED BANK CHARGES MY ACCOUNT IS NOW IN MINUS -R1900 , furious I contacted the call centre again and asked what the hell and why are they still debiting of I forwarded the proof already was then told that they have received my proof and will request the cancellation of debit orders and refunds and actually sent an email confirmation stating this on the 02/06 n refunds takes 5-7working days!!! As yesterday was the 7th working day and still no refunds I emailed absa asking the status bear in mind its the same email thread where they confirmed my refund was processed and waiting times....I got email back stating the absa insurance was cancelled but no refund due as no premiums were debited ***!!! FURIOUS AGAIN CALLED IN asking for manager or supervisor and was told I was speaking to a "supervisor" bull****! Was told they will look into it and call me back it's now almost 12 hours later and no contact jack ****! BULL **** INSURANCE STAY AWAY!!!!!!