Worse Insurance company

I had a claim with the storm in Oct 2017. I lodged a claim and it took Absa two months to get back to me and when they do, my claim was declined cause THEY say it's a hole on roof ? So why do I have insurance on my property. I want to take Absa insurance up further as others have complained and I didn't believe that Absa offers that kind of service till I experienced it . It's time that someone stands up to them.