Worse experience with a Branch manager

Sooooo we opened an account at Absa bank Eersteriver. Where we have just had problems with.....the app does not work and we have debit orders to switch???? Beneficiaries to load....This Stupid "Bank manager " says i must get a proper software....oh my word Mr Stupid of the year....the more im telling him its not the software the app says go into the branch. Please save me from this Benjamin Coetzee.