Worse experience on ABSA premium banking
After joining the so called Absa premium banking only to realise on first attempt that it's a marketing gimmick and fuss,. On the 21st of January I went to colllect my card only to be shown a long que, despite addressing the lady at reception that I have an issue(32 day) to be resolved by the "priority banker". If that was not enough a white lady was given a car without being on the que. I was told Nhlanhla Ndaba says I must join the que. Is the ABSA helping premium customers based on their race? Or their priority bankers are trained not to priorities certain colours
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Replies (3)
Absa's replyOfficial
22 Jan 2019, 15:49Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply22 Jan 2019, 15:49
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
's updateReviewer Update
29 Jan 2019, 22:07This is to thank ABSA saveways specifically Nhlanhla Ndaba for making the brave call of contacting me as a client to resolve this matter. As a priority banker this time she assisted me with great respect despite my earlier experience. Great thanks to the Customer Care Daphne as well who contacted me to make sure my issue was attended to
's update29 Jan 2019, 22:07
Reviewer Update
This is to thank ABSA saveways specifically Nhlanhla Ndaba for making the brave call of contacting me as a client to resolve this matter. As a priority banker this time she assisted me with great respect despite my earlier experience. Great thanks to the Customer Care Daphne as well who contacted me to make sure my issue was attended to
Absa's replyOfficial
30 Jan 2019, 08:28Dear Mnisi M
Thank you for the feedback, we will be sure to pass your comments on to leadership teams at the respective sites, We are happy to hear that you were assisted, and look forward to a long standing relationship with you as a valued client.
Thank you for the feedback, we will be sure to pass your comments on to leadership teams at the respective sites, We are happy to hear that you were assisted, and look forward to a long standing relationship with you as a valued client.
Absa's reply30 Jan 2019, 08:28
Official
Dear Mnisi M
Thank you for the feedback, we will be sure to pass your comments on to leadership teams at the respective sites, We are happy to hear that you were assisted, and look forward to a long standing relationship with you as a valued client.
Thank you for the feedback, we will be sure to pass your comments on to leadership teams at the respective sites, We are happy to hear that you were assisted, and look forward to a long standing relationship with you as a valued client.