worse customer service ever
<p>I have tried several times to contact the Credit Card section as I need to get travel insurance. I emailed the customer desk and received a reference number and feedback that a consultant will contact me within 4 hours; it is now a week later and no one has contacted me. I tried calling the number provided - if you need urgent assistance - on the email I received and had to wait more than 20 minutes before someone answered my call. </p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
4 ********** 5 ********** - Gold Credit Card
4 ********** 5 ********** - Gold Credit Card
I emailed ABSA on 27/03, received a reply stating my reference number (781672) and that a consultant would contact me within 4 hours...... I am still waiting and it is now Monday 3/04.
I tried to call on Friday and today again but gave up after I was waiting for 1/2 for a consultant to speak to me.
I emailed ABSA on 27/03, received a reply stating my reference number (781672) and that a consultant would contact me within 4 hours...... I am still waiting and it is now Monday 3/04.
I tried to call on Friday and today again but gave up after I was waiting for 1/2 for a consultant to speak to me.
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
See previous comment
See previous comment
Still no contact from ABSA.....
See reply that I received yesterday..... its been more than 24 hours and I am still waiting......
Dear Client
Thank you for your enquiry.
This email is to confirm receipt of your query; a consultant will contact you within 24 hours.
Kindly note that all our premiums are subject to an annual increase.
Please note your request may take up to 24 hours to process and endor*****ts may take up to 48 hours.
If your travel dates are within the next 24 hours please contact the call centre on ***or 0027 11 ********** (Outside SA) for immediate assistance.
For any emergency whilst abroad please contact Europe Assist on + 27 11 ********** (Outside SA)
For any claims related queries please contact Europe Assist on: **********
Emergency numbers are available 24hrs a day.
Kind Regards
Absa Travel Administrator
Still no contact from ABSA.....
See reply that I received yesterday..... its been more than 24 hours and I am still waiting......
Dear Client
Thank you for your enquiry.
This email is to confirm receipt of your query; a consultant will contact you within 24 hours.
Kindly note that all our premiums are subject to an annual increase.
Please note your request may take up to 24 hours to process and endor*****ts may take up to 48 hours.
If your travel dates are within the next 24 hours please contact the call centre on ***or 0027 11 ********** (Outside SA) for immediate assistance.
For any emergency whilst abroad please contact Europe Assist on + 27 11 ********** (Outside SA)
For any claims related queries please contact Europe Assist on: **********
Emergency numbers are available 24hrs a day.
Kind Regards
Absa Travel Administrator
Dear Customer
The reason why i need your account number is because i need to log your matter on system and also when i escalate your matter they should be able to identify which client i am talking about. The response you received it is standard, so please ensure that i can see your account number for investigations.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
The reason why i need your account number is because i need to log your matter on system and also when i escalate your matter they should be able to identify which client i am talking about. The response you received it is standard, so please ensure that i can see your account number for investigations.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
I provided you with my Gold Credit card number yesterday
I provided you with my Gold Credit card number yesterday
It is not visible
It is not visible
********** 053
********** 053
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
I have posted my Gold Credit Card number; I have posted my cheque account number........ how many more numbers to you need? how about you call me on ********** 339
I am yet to get a response from the email that I have sent
I have posted my Gold Credit Card number; I have posted my cheque account number........ how many more numbers to you need? how about you call me on ********** 339
I am yet to get a response from the email that I have sent
Dear Customer
I tried twice to make contact with you but phone keeps on being engaged.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
I tried twice to make contact with you but phone keeps on being engaged.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
You tried twice and gave up!!! I have waited for two weeks for ABSA to contact me after I received an email with a reference number.
I phoned the call centre twice and both times gave up as I was holding for 15minutes and longer.
I contacted Discovery Card yesterday - within 3 minutes my call was answered; within 24hours I received my travel information that I recquested. Please take some lessons from Discovery ABSA.
May I hereby please lodge a formal complain to ABSA for total lack of customer service care
You tried twice and gave up!!! I have waited for two weeks for ABSA to contact me after I received an email with a reference number.
I phoned the call centre twice and both times gave up as I was holding for 15minutes and longer.
I contacted Discovery Card yesterday - within 3 minutes my call was answered; within 24hours I received my travel information that I recquested. Please take some lessons from Discovery ABSA.
May I hereby please lodge a formal complain to ABSA for total lack of customer service care
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd