Worse Customer Experience

It cannot be that it takes two hours to collect a card. Why do you mix the queues? Card collection should be the easiest thing ever. The service is pathetic. Why are we not offered face to face delivery. I don’t have time to come and waste my two hours just for card collection

It’s not the first time I get this kind of service. Few months ago, I deposited money inside because their ATM’s were not working but I was still charged cash deposit fee. This cannot be right.