DA
Dillan A
1 reviews | Active since Jun 2020
03 May 2022, 13:20
WORSE COMPLAINT DEPARTMENT AND TERRIBLE AFTER SERVICE.
ABSA BANK IS THE WORSE BANK TO DEAL WITH CUSTOMER COMPLAINTS AND AFTER SERVICE REALLY SUCKS, THEY HAVE A COMPLAINTS DEPARTMENT WHICH CAN'T HELP YOU WITH YOU ISSUES. FROM THE 26TH OF APRIL ALREADY
THEY DEDUCTED ALOT OF BANK CHARGES SINCE I'VE REQUESTED A BANK CHARGES STATEMENT THEY EVERYTIME TELLING ME THEY WILL E-MAIL IT AND IF YOU QUERY WHY DON'T SEND IT THEY HAVE SOME ATTITUDE TOWARDS YOU. THIS IS THE MOST UNPLEASANT EXPERIENCE IVE HAD WITH A BANK. AFTER 12 YEARS OF HAVING A ACCOUNT BY ABSA I WILL CLOSE IT.
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Dillan A's updateReviewer Update
04 May 2022, 12:42This is the worse after service. I'm closing my Absa account. Vangate mall Absa customer service agent throw the phone off in my ear and telling me that she don't entertain my issues. I will make sure that everyone around me will cancel absa's service. We paid a lot of money every month and the service we get is very unprofessional. They don't treat everyone the same, good example of how judgmental they are in this practices.
DA
Dillan A's update04 May 2022, 12:42
Reviewer Update
This is the worse after service. I'm closing my Absa account. Vangate mall Absa customer service agent throw the phone off in my ear and telling me that she don't entertain my issues. I will make sure that everyone around me will cancel absa's service. We paid a lot of money every month and the service we get is very unprofessional. They don't treat everyone the same, good example of how judgmental they are in this practices.
Absa's replyOfficial
04 May 2022, 15:17Dear Dillan
Apologies for the bad treatment received, we will address it.
As for the bank charges we are still looking into your matter and will advise sooner.
Kind regards
Apologies for the bad treatment received, we will address it.
As for the bank charges we are still looking into your matter and will advise sooner.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply04 May 2022, 15:17
Official
Dear Dillan
Apologies for the bad treatment received, we will address it.
As for the bank charges we are still looking into your matter and will advise sooner.
Kind regards
Apologies for the bad treatment received, we will address it.
As for the bank charges we are still looking into your matter and will advise sooner.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd