Worse bank no service

Had no choice Virgin Money took over by Absa. Worse bank I have ever dealt with. No statements, you speak to a consultant to resolve an issue and as you put down they ref you to legal department so why bother sorting out. You make an arrangement and they just ignore it. You get different amount each time you ask and then when speaking to consultant line is bad ask them to pls call you back as line is bad can't hear anything the next message is your card is blocked. Why again. Try and speak to them. I had no choice but if you do do not go with Absa you will have absolutely no help from them