WORSE BANK FOR ELDERLY PEOPLE

Pathetic Service all round, Credit Life, Credit Card. My grandmother done an increase on her credit card. Credit life was added on the account then. Your consultant advised that Mrs Basson you don't have to worry you have credit life etc. On the statement there is no credit life. In all her time with ABSA each conversation we had your service is pathetic and inhumane. No sense of appreciation for members who were part of the bank you have jobs today. This was a member of Volkskas Bank was one of the founding pillars of the Amalgamated Banks of South Africa (ABSA). We called needed to know about funeral cover your consultant demanded that Mrs Basson speak to her and confirm beneficiary details on the call on her death bed. Seriously what type of people do you have working there. We had to come into the branch when her kidneys were failing to her her biometric, why dont you have mobile consultants. We went in they too were suppose to add me as the authoririty to act of the account, only my number was added. So now please retrieve the call where she increased her CREDIT CARD LIMIT to 50K and advise who removed the credit life, under whos advise