Worse bank ever

I have been a member of ABSA for over 12 years. I have never received any personal service from them, my banking fees went up tremendously and no one can tell me why. I have decided to close my account. In the branch today I was sending back and forth between the consultant and teller 4 times to close my account, now I'm queuing again for the teller!!! On top of all of this I have to pay almost R300 to close my accounts with ABSA. This is really ridiculous the way they treat people and the greed from the bank. Being treated this was after 12 years of banking with them is unacceptable. Just shows that I'm making the right decision closing my account. Good riddance!!