worse bank

I open an account online, uploaded all documents and sent the same documents to *** and i was told a consultant will contact me in 2-3 working days to finalise the application. I contacted ABSA call centre to follow up 30/05/2022, agent asked me security questions and she told me all the answers were wrong and she cannot help me, am shocked because the details i gave her is the same information i used to open the account. i regret opening the this account.