Worse absa banking service

Hi I'm writing this complaint in connection with my previous one of the bond account I received a call finally lastweek Tuesday from the absa.manager Billy Jean whom advised me the agent whom assisted me was wrong and did not follow procedure in advising me about the 45 days term she advised that absa is willing to write off those charges but now she advised I have not made payment for the month of Feb however since Feb 2022 no one told me any of this no calls nothing till now I told her with the heartache and pain absa put me trough surely absa can compensate.me by writing off the whole outstanding amount on the account she said she will fone me back Wednesday morning she phoned me back but I was on the line with a client from work she said she will let one of her agents contact me back later that day. One of her agents contacted me back that day and said billy Jean advised her to tellme she is willing to write off only the charges that absa made a mistake with if I load a debit order on my bond account and make arrangements for the outstanding wich I refused to do seeing absa made a mistake and can compensate me for their mistake please.note since Wednesday I got.no more call backs from the manager sorting this out for me I keep getting calls from the call centre agents not checking their notes in the system before contacting me than I have to repeat myself the whole time and explain to them what is happening on the account absa was in error and does not Wat to admit to their mistakes I will be closing my account with them and I will be opening an account with another bank due to the treatment I received as a loyal absa customer it's realy sad how much we do for absa but they cannot.meet my needs.