Working with ********* still my money

Think the bank is working with the *********. Hard to stop or reverse transaction not performed the card holder. Agent giving a run around. I'm currently in the and I receive a sms that my card is being used in Midrand. I call the bank to stop the card and reverse transaction but the agents keep transferring me from one agent to another while my money is disappearing. Absa: CHEQ4840, 17/11/20 Gautrain CTLS Local Midrand reserved R170.50 for a purchase. Your available balance: R****.** Help ***; ******. This transaction happened while I'm in Durban by the beach. One of the agents even left me talking alone wasting my airtime and losing money. Regret joining the bank now. Its like the working with the people taking the money.