TK
Terrence K
1 reviews | Active since Mar 2021
21 Nov 2024, 16:22
Work Permit verification Absa
Absa was unable to verify my work permit, so they were unable to update my account. They stated they will get back to me, and it's been more than a week, no response or call. They should be able to verify my work permit with home affairs, I have been with banking with Absa for 13 years now.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
21 Nov 2024, 16:51Dear Terrence Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply21 Nov 2024, 16:51
Official
Dear Terrence Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Russell EdwardsCustomer Value Management
Best regards,
TK
Terrence K's updateReviewer Update
21 Nov 2024, 17:04Thank you. To make it easier for you. I am refering to the ZEP extension permit which was issued by home affairs. It now comes as an A4 paper, and they did not put it as a sticker on the passport. Absa is unaware of this development, and need to liase with home affairs, so that the staff can be trained on this, as more are being turned away.
TK
Terrence K's update21 Nov 2024, 17:04
Reviewer Update
Thank you. To make it easier for you. I am refering to the ZEP extension permit which was issued by home affairs. It now comes as an A4 paper, and they did not put it as a sticker on the passport. Absa is unaware of this development, and need to liase with home affairs, so that the staff can be trained on this, as more are being turned away.
Absa's replyOfficial
22 Nov 2024, 08:17Dear Terrence Thank you for the documentation. The team is attending and we will keep you posted on the progress. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply22 Nov 2024, 08:17
Official
Dear Terrence Thank you for the documentation. The team is attending and we will keep you posted on the progress. Regards Russell EdwardsCustomer Value Management
Best regards,