work not completed for claim submitted

<p>I have lodged a claim for a burst pipe on 15/05/2017. The plumbing was handled effieciently and Absa did follow up. I told them the contractor said the paving will be fixed after a few days as to make sure the leak has been fixed properly. However, it is two weeks later and the paving has not been fixed and no follow up calls has been made. </p>