WORD SERVICE EVER FROM ABSA!!

I will not even rate them one star. I have paid off my personal loan in September. I received a letter in the post to confirm I have to cancel my my credit life policy with a number on which I need to phone. I ohoned and the lady said I should go into a branch to cancel. I am ALWAYS working, and took off to go to a branch! When I arrived at the customer care desk at Cresta the lady advised me that I cannot cancel in the branch and I have to phone!! I told her they could not assist me telephonically! I phoned again the next day and they said no I need to go into a branch!! After I was in the branch and they could not assist me! The lady on the phone apologized and said she can assist me by sending me a cancellation letter which I need to complete and return with a copy of my ID to *** - I did this last week already and have had NO response!! I also need to know why I cannot do an atm mini loan anymore even if my personal loan is paid up. And need to cancel my absa rewards as it's not working for me. I receive sms with website addresses www.absa.co and then the link is *****, so I do not want this rewards option anymore. My policy number is *** Lindy Caroto - I cannot take private calls at work, so just sort this out and email me *** I will move from Absa and boikot Absa and go to FNB if this is not sorted.