Woolworths FS block CC because they don't know how to read FICA docs

<p>Woolworths Financial Services seriously needs to review their process training. Consultants do NOT understand the FICA process or requirements or what FICA is for, and as a result our card was blocked (unjustifiably). All documents has be been submitted and then resubmitted and STILL no one knows what's going on and they are STILL asking for documents whilst "discussing" content of the so-called requested documents. No one EVER returns a clients call and there are conflicting communication from consultant to consultant (ie. One states the block has been lifted and 10mins later a lady named Sandra "calls" to say WFS is still awaiting the supporting FICA docs).. The one hand obviously doesn't know what the other hand is doing. 5 consultants and 1 manager and still no resolution. </p>