Woolworths credit card

I was offered an ABSA provided credit card by Woolworths and were told that I can collect my card. When arriving at the store, I was informed that the proof of residence I provided is one week older than the required 3 months and they would not accept my e-toll bill. I then went to MTN who printed a statement. Back at the Woolworths store, I was informed that the surname in their system does not match my ID. After back and forth, the manager said to the customer care consultant to issue the card with the info and proof we provided then we can do a correction and have a new card issued later on. The customer care consultant then issued thw card and cancelled it as well! I informed her that that was not the instruction that her manager gave. We got the manager back who confirmed that that was not the instruction that she gave. So almost an hour or so later I still do not have the card and who knows how long it would take at this rate!. My info was checked by woolworths on transunion, they have my marriage certificate and ID, how can the info still be wrong? This is very unprofessional and feel that I should maybe just cancel this transaction and move to another service provider.