UM
Uyanda M
1 reviews | Active since Jun 2024
26 Jun 2024, 12:40
Won’t assist reversing money I didn’t authorise
I wasn’t assited in the best way possible by ABSA to reverse and recieve my money back. I was billed R 800 for a purchase I didn’t authorise on my side and all absa wanted me to do is change my card and not help with receiving my money back. I am truly disappointed because I expected more.Now they want me to change my card which is gonna cost me more money.
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Absa's replyOfficial
26 Jun 2024, 13:10Dear Uyanda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply26 Jun 2024, 13:10
Official
Dear Uyanda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Vanessa CroweGroup Customer Care