Woke up to R30 000 less after a goodnight sleep

Item: Absa
Rating: 2
Author: Thabiso N

I woke up to an unpleasant surprise with my account having R30 000 less than when I went to bed. I dont understand how this could have happened as I was asleep at the time. I have called Absa and was given this reference number: ********** , whats surprising is money was taken using cashsend and transferred to other banks such as FNB without me approving any of it from my cellphone. i would like to know how this happened. Service from the ***** department is very poor

Helpful (0)

Replies (3)

Absa's replyOfficial

24 Aug 2018, 14:07

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa's reply24 Aug 2018, 14:07

Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Thabiso N's updateReviewer Update

18 Sept 2018, 11:52

Hi Vanessa, Thank you for your response, I have a concern regading the case I opened "ASZA-1 ********** 1". The status for the past 2 weeks has been "Pending interview" - I have not reveived any call from the investigators. If I don't get any assistance by the 24th of September 2018 I will take this matter to the ombudsman for banking service. Kind Regards, Thabiso Nkalanga

Thabiso N's update18 Sept 2018, 11:52

Reviewer Update

Absa's replyOfficial

18 Sept 2018, 14:17

Dear Customer

Thank you for the information.

The forensic case reference did not pull through and it is imperative that we have it, please resend through a private message.

Regards

Claudette

Absa's reply18 Sept 2018, 14:17