GP
Gretha P
1 reviews | Active since Jan 2020
06 Jan 2020, 13:15
W.M. Prinsloo and M.A. Prinsloo
During the heavy storm in November 2019 the boundary wall of my property was blown over. After submitting my claim to Absa it was declined because of trees and incorrect building regulations. When I bought this house in 1991 Absa approved the loan and insurance in no time after an inspection. I bought the house as is with the same wall and trees and there was no mention of any problems them. My husband is an former Employee of Absa and now an Absa pensioner. They continue to discriminate against pensioners because of a case they lost years ago. This is unacceptable and unfair.
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Absa's replyOfficial
06 Jan 2020, 14:38Dear Gretha Prinsloo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply06 Jan 2020, 14:38
Official
Dear Gretha Prinsloo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,