Withholding Payment and Beneficiary Information

IT has been 6months since we started the battle to retrieve information w.r.t EFT payments made in 2013.Going to the branch by my 71yr old mother had no joy.Taking off work and going with her just resulted in empty promises by Celeste Noble.Numerous mails to the disputes line pushing me to a branch, or telling me to go to a branch. Marcus Hendriks told me who the beneficiary is for the one payment and said I should send the rest I need.Week later he resigned.Caleb Buys said that he cant find the ref my mom thinks she used, and said he will get the list of expired and deleted beneficiaries for me.Now Razia Lawrence is telling me I dont have right of attorney on my mother's account.Why didnt you request it 6months ago?Just another thing NOT to provide the info.Its my moms account and she cant even get Absa to release the info.I have sent numerous emails and I have the ref for each one!You are traumatizing a 71yr old lady by withholding info she needs to resolve a payment dispute.And she has been with you for more than 20yrs.Today tomorrow together...LIERS!Lets see if you have someone capable to resolve queries on Hallo Peter!Phone me to sort out my mother's problem!I dare you!