Withholding my funds

<p>Livid with absa service. So I get a FICA request last year. Fine, I scan the documents and email through. All is well in the world... Lo and behold the Fica department is unable to utilize pdf documents. As I understand an industry standard (difficult to believe Absa's world class service claims). I get phonecalls to perform a Fica. So I forgo my personal banker and attempt to go through the process at the branch. 1h30 Minutes later I leave to go back to work. Next day, off to the personal banker and branch manager to try again. The banker scans the document multiple times to make sure it is clear. I also mail my documents through. All is well in the world right... Not if you bank at absa. I go on leave. While out of town for 2.5 weeks leave I get locked out of my accounts. Back from leave make a noise within a day I get access (do not believe their claims regarding ~5 working days). 3 Months later another request to Fica I contact the Fica department "the scans are unclear". Contact personal banker "scan and send". I work, I get no reminder calls. I apparently get locked out Friday night. Noticed this while attempting to access money for diesel, nice one now I am stranded with limited possibilities of returning home. Lo and behold the Fica department does not work over weekends and the absa call centre can not assist. I suggest mandatory eye test for everyone at absa. Note no capitalisation in absa, you do not deserve that courtesy. Now who to contact FNB, Standard bank or Nedbank. (absa, absa Fica, absa vaal mall) Dr. Daniël Rautenbach</p>