Withholding funeral policy

<p style="color: #555555;">I lost my father to cancer this past Tuesday. Two days ago I took my mother to Absa bank Tzaneen to enquire about the payout of my father's funeral policy he had with Absa. We sat down at the counter and told the gentleman what had happened and that we please desperately need the policy to pay out as the cost of the funeral is close to R30 000. My mother handed the gentleman the account details and the death certificate. As my mother handed it over to the gentleman gentleman a woman sitting in the office next door stormed to the computer and started typing. She very rudely said "This account has to be frozen immediately" and proceeded to freeze my father's account. She was extremely rude and unprofessional and showed no tact or compassion. My mother asked if the funeral policy will still be able to pay out. The woman said it will be paid into my father's account that is now frozen, so we have no way of accessing the money for the funeral. We have now had to move my father's funeral on one week later so we can try and gather the funds for his funeral.</p> <p style="color: #555555;">The way that the woman in Absa handled the whole situation was extremely insensitive and highly unprofessional. I have taken this to the Ombudsman and will approach a lawyer for legal steps. </p>