Withdrawal issue

Hi there

I tried a few times to make a withdrawal from ABSA atms recently and kept getting the 068 error. Then this afternoon at 15.15.- 2nd Oct 2017 I attempted yet again to make a withdrawal at the GRANDWEST ATM in the parking garage of the establishment - once again I got the same error. Moved over to the second ATM in that row and same thing -only this time the money came off my card but no cash was withdrawn ??? Before I realised this, i attempted another ATM only to be told insufficient funds because the money had come off my card!!!This is an international prepaid card and I always use ABSA because I have and account with you too. I have the transaction number ********** 2 but all evidence can be picked up on the CCTV footage.

Not Cool ABSA!!! Very disappointed and inconvenieced. What is going on with your system errors lately - seems a regular occurence these days ;(

Please get back to me with next steps in getting my cash back soonest!

Thanks