Winter geyser Trouble and no help!

ABSA building insurance - I have contacted absa on Monday regarding a burst geyser. The same day at 9am a plumber was sent to look at the issue. No repairs were made.

30 hours later (next day) failing to hear from anyone, I contacted Trudy, the agent at ABSA short term insurance and she said to me the plumber doesn’t have a 250l solar geyser and that they would either like to:

1. Pay me for the geyser and have me sort out independently 2. Pay R7000 extra to have the plumber instal a 300l solar geyser that he has in stock.

I declined both levels on Tuesday at 3pm saying that as my insurance they would need to source the item from a different plumber.

I have since not heard back from anyone at ABSA. The agent will not respond to emails. I am not on hold (3rd day) waiting for someone to help me.

It is winter and with no means of hot water, I find this really *********. A massive don’t care attitude to a customer.