WILL THIS EVER BE RESOLVED???

I have called ABSA about 90 Days ago complaining that my rewards are not accumulated since 2010. The call centre agent advised that I must get individual print outs since then from the bank at my own cost which I refused. I was then told that they can do nothing to help as they have been having problems with statements throughout the year and they cannot email them. Why must I pay for statements which obviously is a problem on the side of the bank. When am I going to get my updated rewards amount and a complete reconciled statement? I pay the monthly subscription for ABSA rewards but get nothing. <br> <br> Utterly Disgusted: This is still not yet resolved. The reference no is ***.