Will and Testament - NO FEEDBACK

My mom passed away and I submitted all the necessary to Absa for the will. They could not find it and i had to forward it again. That was in July. I phoned the call center numerous times. They told me a lady with the name Lydia was now appointed working with my moms estate. i got her email. I emailed, and emailed and emailed. phone today, they tell me they have not done anything yet!!!