Why you will never be bank of the year

I requested a revision of my overdraft they explained the procedures to me. Once this was done I followed procedures exactly as requested. I also sent them the documents required.<br> <br> I have been banking with ABSA for the past 15 years plus. <br> <br> It has been two weeks now and still no response. I needed to phone absa to follow up otherwise there would not have been any actions.<br> <br> I will be moving my accounts to FNB....<br> <br> I will also be looking into the CPA to see what their rules state around service delivery...