Why won't you cancel my credit card???

<p>I have called Absa about 4 times now requesting the cancellation and closing of my credit card account, I have been promised each time that the card would be cancelled and I would receive an email confirming this within a few working days. I have now received further posted communication relating to the credit card!!! The card has been settled in full and I no longer want the account activated Why are you not closing the account after all these requests??? How difficult is this request to process?</p>