AB
Antonio B
1 reviews | Active since Apr 2010
24 Feb 2023, 17:19
WHY THE INTRODUCTION?
On 30 August 2022, I received an email from Andile Qwemeshe with the subject line "Absa Private Banking - Meet your banker" He wrote: “At Absa, we strive to build long-term relationships with our clients and continuously seek to improve your banking experience. Please reach out to me, your dedicated banker, for assistance with all your banking needs at the contact details listed below.”
On Tuesday [21 February] this week I sent an email to Andile Qwemeshe with a query regarding charges on one of the accounts that I manage. I am still waiting for a response to my very simple question!
I have been an ABSA client since United Building Society (UBS Holdings) became part of Amalgamated Banks of South Africa (ABSA) Limited in 1991. Perhaps longer than most of today’s ABSA employees. Sad to see the decline in customer service over the years.
These days, it seems that it is all just marketing vapour. The sentiments expressed in the introductory email and the trendy slogan: "We do more so you can. That's Africanacity!"
What a farce!
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Replies (4)0
Replies (4)
Absa's replyOfficial
27 Feb 2023, 09:54Dear Antonio, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's reply27 Feb 2023, 09:54
Official
Dear Antonio, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's replyOfficial
27 Feb 2023, 09:58Your concerns are very important to us and we sent you an email requesting you to please provide us with the account number in which you would like the bank charges addressed. Please reply by email. Thank you.......
Best regards,
Absa's reply27 Feb 2023, 09:58
Official
Your concerns are very important to us and we sent you an email requesting you to please provide us with the account number in which you would like the bank charges addressed. Please reply by email. Thank you.......
Best regards,
AB
Antonio B's updateReviewer Update
27 Feb 2023, 10:15Such a pity that it takes a review here [hellopeter] to elicit a response from a bank that I have been a part of since its inception 32 years ago.
AB
Antonio B's update27 Feb 2023, 10:15
Reviewer Update
Such a pity that it takes a review here [hellopeter] to elicit a response from a bank that I have been a part of since its inception 32 years ago.
Absa's replyOfficial
27 Feb 2023, 11:04We sincerely apologise for the bad experience. So sorry, Sir.
Best regards,
Absa's reply27 Feb 2023, 11:04
Official
We sincerely apologise for the bad experience. So sorry, Sir.
Best regards,