Why offer a payment relief. When you don't stick to it.

Absa you send me two sms's for me to opt into a payment relief. One for my vehicle finance on the 1 Oct 2020 I accept to pay 60% of my installment for 2 months. Today I get debited the full amount. Call your call center who transferred me to collections. They than say there was no offer as if I'm lying. But she'll escalate it will take 14 days. Now I must wait 14 days.

I don't even want to call your personal loan department. They adjusted my term to 27 months as per the payment relief sms. Now let's see if you'll still deduct the full amount. As my term is adjusted.