WHY must I ALWAYS BEG ABSA to get my Vehicle Registration papers after I paid off my vehicle HP?

This is NOT the first time that I pay off an HP on my vehicle with ABSA and then I battle to get the registration papers as well as the signed transfer form out of ABSA! This is SO annoying. They do not even respond to my emailed inquiries! What must I do to get ANY form of service from ABSA? THIS is one of the main reasons why the rest of my business is not with ABSA and why it NEVER will be with ABSA! TERRIBLE! TERRIBLE! TERRIBLE! Please do not call me but rather email me as I want everything on record from here on forward!!!!