Why I'm leaving ABSA

I'm an ABSA Private Bank client. My private accounts are linked to my business bank portfolio. For that reason I can't download my personal tax certificates via internet banking. Why???? So, I try to call my private banker. No answer, because he left and no one bothered to tell me - the client. I then call the Private Bank Help Line.... and get through to Premium Banking, because, once again, numbers have been changed. When I eventually get through to the Private Bank Help Line I have to give my ID and an OTP, they sent to my phone, before having to answer some random questions.... only to be told that the verification failed and my access has been blocked. That is what I got from ABSA after 25 minutes of my time. Eventually I had to log in to internet banking, before they were willing to send me the two pages containing the tax certificates. The new private banker later called. His unapologetic, casual way really annoyed me further. ABSA has made it abundantly clear that they do not want me as a client. I don't force my money onto someone who doesn't want it. And, that is why I will be closing all my personal and business accounts with ABSA. Take note if you are considering going to ABSA