Why I Switched to FNB from Absa

So I banked with Absa for about 8 years. I was always happy with them. But after porting from my youth account to a cheque account, I have received some problems which made me switch to FNB. For the last year, I get charged fees for every EFT I make, although I have a bundled account. I have to email Absa every month to ask for a refund, then they look into it and refund me the charges. But they could not fix the problem - every month I had to inform them, then they try to fix the problem and it kept on happening.

I receive international payments. To receive funds should be free as per the Absa costing. In the last 2 months Absa charged me R147 for each international fund I received. I e-mailed all the possible e-mail addresses for more than a month now, trying to fix this issue and all 10 e-mails I sent to, never gave me any feedback. In the last day or 2 I got some feedback, to send to this or that e-mail, again with no luck. Finally after that I suddenly got feedback on why this happened. Although it doesn't make sense, as their reason was not corresponding with what my employer told me.

Another thing is, at the branch, they can't solve any issues, they always have to solve issues with headoffice or I must do things via e-mails and work with headoffice directly. This is sad as everytime you visit the branch, wait for an hour as there is only 1 or 2 ladies on duty, then they can't assist you from their end, rather just do the same as what we can do to contact headoffice directly.

Then I wanted to downgrade, as I switched to FNB with much more benefits, for a few rand more. But I still want to keep my Absa, they were unable to downgrade, as previously I upgraded, so I had to open a 2nd cheaper account and make another booking for another time to close my initial account.

So this was all the bad parts what happened to me.

Otherwise I was very happy with Absa.