Why I hate going to the Bank!

I was called by Absa recently and invited to upgrade my account from Silver to Gold at no additional charge bar a R60 card fee. I agreed. I was informed that they would send me an sms and that I should take proof of residence and my ID to the nearest branch. I stood in a queue at Enquries where a very rude African lady told me my FICA was too old and she couldn't help me and that I should leave. I actually asked her if she was refusing to help me to which she agreed. I asked to see the Manager and she pointed me in a direction. Security (an outside company) was more helpful! I explained to the Branch Manager that there is no post coming to my residential address. Our postal service is in total disarray to be honest! You would think they know this! She then explained that my FICA document was too old gave me a form to complete. I explained that I travel around a lot & don't get time to get to a bank. She didn't care. She indicated that she could not help me & this was the law. She was however willing to commission an affidavit without the deponent in attendance. So clearly, she's willing to make exceptions to the law - as long as it suits her! Time to change banks!