Why has Absa not advised their clients that their server cannot be accessed owing to a technical problem

For the last FOUR days at least I have been trying to make payments on line but the Absa server times out every time. I have now discovered that they have a technical problem. Do you know how often I have tried to book an air ticket only to be told the server has timed out? And I am going to lose out on 15% discount on the Faithful to Nature website which closes at midnight tonight. My question is: why have Absa not had the courtesy to advise their clients about the technical problem in order to save them time and frustration? And can they please advise them when their technical problem has been sorted out?