Why do they make it so difficult to FICA?!!?!

I have sent countless support requests to ABSA over the last two weeks.. they reply, but no one is able to sort out the problem. In this day and age, why is it impossible to sort out any ABSA account problem without visiting a branch!!!!<br> My first mail to ABSA was sent on 11 February. I told them I was unable to make payments in internet banking. Each time I tried to pay I would get a little red bar account my screen saying \Not identified and verified\". I was told that this was due to FICA. I told them that my husband had visited the Rosebank branch less than 4 months ago to FICA. No response to this. I even escalated the issue.<br> Firstly, I have not been told what documents they require. Secondly.. where can I email these documents? And thirdly, why does my account simply get frozen with no warning or notifications whatsoever. Absolutely shocking.<br> I have people waiting for payments and an account that will not let me pay them. This is unacceptable.<br> Reference Numbers: *** (for initial FICA request in October, ***, EC: 62da2b27, ticket number:<br> [#ID: 4814ae74-uR43-WR1m-go4i-pxbRqgt03xgK#]<br> <br> "