1 reviews | Active since Jul 2011
Why do I pay for a bundle service account?
<p>On 18 JANUARY 2017 I filled out a redemption request to cancel debit orders to my ABSA unit trust, and have all monies transferred into my Cheque account, and close the unit trust. As at todays date, i have not yet received my full amount, and the unit trust is still open (IT HAS BEEN 4 MONTHS!!!!!!!!!)</p> <p> </p> <p>On 05 MAY 2017, i queried a charge to my Cheque account. There was an account charge of R25 that did not make sense to me, because i pay a flat rate for a bundle package. To date no one has contacted me back about my query, all i have received was a auto reply stating that it has been fowarded to the relevant people. </p> <p> </p> <p>As an exercise, i made a query on my FNB account yesterday (23 May). I'd like to see which bank gets back to me first...if I am going to pay an account fee every month i expect a certain level of service. As things stand, I have paid 5 months of account fees and received ABSOLUTELY NOTHING from ABSA. </p> <p> </p> <p>If ABSA values me as a client, please reflect it. If not, its a very short walk to the next bank. </p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you
Thank you
Please note that I have been trying to close by unit trust account since 18 JANUARY 2017. To date I am still waiting for the monies to be paid into my cheque account.
I do not understand how it can take so long to process such a simple request. I think that I have been more than patient with ABSA until this point. I am sick of this PATHETIC service.
Let me make this clear - CLOSE MY UNIT TRUST ACCOUNT AND TRANSFER ALL MONEY INTO MY CHEQUE ACCOUNT. Please do not tell me that I have to wait 40 days - I have waited 6 months!
I am tearing my hair out with ABSA! Can someone competent in their job please handle this case!
Please note that I have been trying to close by unit trust account since 18 JANUARY 2017. To date I am still waiting for the monies to be paid into my cheque account.
I do not understand how it can take so long to process such a simple request. I think that I have been more than patient with ABSA until this point. I am sick of this PATHETIC service.
Let me make this clear - CLOSE MY UNIT TRUST ACCOUNT AND TRANSFER ALL MONEY INTO MY CHEQUE ACCOUNT. Please do not tell me that I have to wait 40 days - I have waited 6 months!
I am tearing my hair out with ABSA! Can someone competent in their job please handle this case!
its unbelievable how long this can take. Everytime I get a response they tell me to wait 40 days. i've waited for two periods of 40 days each - both times nothing has happened. I want my money transferred NOW!
its unbelievable how long this can take. Everytime I get a response they tell me to wait 40 days. i've waited for two periods of 40 days each - both times nothing has happened. I want my money transferred NOW!
Surely there's a manager who looks into cases like this. What are the staff doing (or not doing) that can cause something to take this long?
Surely there's a manager who looks into cases like this. What are the staff doing (or not doing) that can cause something to take this long?
Dear Customer
The charges have been reversed into your account, therefore i am still waiting the fund managers department wrt to unit trust
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
The charges have been reversed into your account, therefore i am still waiting the fund managers department wrt to unit trust
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Hi Nthabiseng
Thanks, i see that the charges have been reversed.
As for the Unit trust managers, i have not received any feeback from them since 05 April.
Thanks for your help thus far, i have however lodged a formal complaint with ABSA in terms of the Obudsmans requirements. The unit trust managers now have 20 days (from yesterday) to respond / resolve my issue before i can approach the ombudsman directly.
and in the mean time, i will be opening up an account with another bank and begin switching my salary & debit orders.
Regards,
Hi Nthabiseng
Thanks, i see that the charges have been reversed.
As for the Unit trust managers, i have not received any feeback from them since 05 April.
Thanks for your help thus far, i have however lodged a formal complaint with ABSA in terms of the Obudsmans requirements. The unit trust managers now have 20 days (from yesterday) to respond / resolve my issue before i can approach the ombudsman directly.
and in the mean time, i will be opening up an account with another bank and begin switching my salary & debit orders.
Regards,