Why do I need to visit a branch in the 21st century

Why is it that anyone is able to apply for services (in duplicate) on the absa online banking portal, but when I try to cancel it I am unable to.

So I tried phoning the absa helpline, which was not helpful at all.

What is the point of having online banking (which I pay for every month), only to be told that I need to go into a branch in order to cancel a service, or for something as simple as changing my language preferences for my online banking.

No wonder ABSA is the bank with the most complaints.

I have dealings with several other banks, and i have never been asked to visit a branch from either of the others.

Get with the program absa.

Ps don't bank in my services for much Longer.