AS
Angela S
1 reviews | Active since Feb 2016
11 May 2020, 10:35
Why can't you help me???
I was ill at the beginning of the lockdown. We have not been paid. I have tried calling the bank. I have tried everything and they just don't answer. They are charging me nearly R7000 in fees on bounced debit orders. I'm standing in a queue down the street to get into the bank. Queue had not budged. No attempt to help your customers so goodbye Absa I'm going to a better bank
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Absa's replyOfficial
11 May 2020, 11:23Dear Angela, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply11 May 2020, 11:23
Official
Dear Angela, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,