Why can't Absa give customer service

<p>Absa is *********** and just can't seem to get customer service right,</p> <p> </p> <p>I constantly have to request for a statement to be sent to me, allthough I was promised on previous occasions that I will be forwarded a montly statement. Today when I requested a statement, I was told that my account is two month is arrears, allthough I have not missed any payment, autorised debit order are being deducted from the account and no one can advice what this is for, if and only if I get feedback on my queries I am being told that the matter has been escalated.</p> <p> </p> <p>I simply fail to understand why I have to fight about these accounts every 3 months, are you all simply think it is acceptable, nothing but nothing is being done to assist we as customers.</p> <p> </p> <p>@ Karen on more than one occasion you have confirmed that you will send me monthly statements, till now I have not received any monthly statements.</p> <p>@ Ian, please advise what needs to be done to resolve this matters once and for all, I simply refuse to deal with this any longer.</p> <p>@ Gavin, please can you advice why I have not received a response on my e-mail sent earlier, how long do I have to wait for these matter to be resolved once and for all.</p> <p> </p>