Why am I being charged for payments? I'm on a Gold Value Bundle

I downgraded my account to a Gold value bundle on November 11 2020. Reference number C - ***5. Where you confirmed it's a value bundle for R109 via email. I made 4 payments this month and you charging me R40. I checked your pricing brochure and if you have the Full-value banking, payments are free. Please I just moved from a terrible bank. Please don't make me regret moving to ABSA. I wanted to give you guys a second chance. I hope this is just an error. Please double-check my account and make sure it is a value bundle account and refund me those charges. Someone must have selected pay as you transact when changing it at Brackenfell branch.

If the charges are not refunded, I will rather just find another bank. Please let me know ASAP on what's going to be done.

And please also cancel my Absa reward account? after looking at the benefits. I won't be using it any longer.

Thank you for your time.