Why am I a Platinum account holder

<p>I am yet to understand the benefit of being a platinum account holder with ABSA. Im actually beginning to wonder why I am with ABSA at all.</p> <p> </p> <p>Every time I phone their platinum line on ********** I get through to some call centre or other but never ever to the platinum line call centre. I get no assistance from ABSA whatsoever. When I query I get shunted from pillar to post and am given every excuse under the sun how I cant be helped by this department or that one.</p> <p> </p> <p>When I ask to speak to a manager or someone higher up, I always get told that there arent any in the office, or they are all on lunch, or they are all busy, etc, etc. No one calls me back or follows up with any of my requests.</p> <p> </p> <p>The staff are unhelpful and no-one seems to care. Their standard response is 'not my department (problem), phone these people'. Most of the time I am transferred to the same departments over and over again.</p> <p> </p> <p>When I personally go to the branch I get assisted and even though I am assured that the issue has been resolved, only to find out a month later that nothing has been done and the reference number means nothing.</p>