Why Absa why no response since August

Hi Jerome,

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is ********** Progress will be provided within the next 2 working day. Please feel free to contact me on ********** . Alternatively reach me at ********** if you are unable to get hold of me on the number provided

This was a message we received for the above query in August till today we have not received response we tried calling and emailing this representative of Absa serveral times try to call her yourself anyone reading this post and see if you can get hold of her we emailed her which prove can be provided for. Rep**** to the hello peter post no response.

Today Absa summoned us on this account why? If we tried to resolve this issue with Absa but no response even the appointed attorney didn’t want to reply to us. Can someone please help us