TL
Tshepo L
1 reviews | Active since Nov 2017
28 May 2020, 07:38
Why absa increase dstv amount when you pay through them
Most of the time when I try to pay dstv through absa ussd I would find the amount different from the dstv sent me. Dstv would send me message that I must pay R448 but when I log into absa ussd it would state that I must pay R497.. And is not for the first time... I won't pay that anymore... Someone must take legal action.
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Absa's replyOfficial
28 May 2020, 10:44Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Absa is a link between customers and their service providers and as such does not and cannot determine the amounts to be paid to your service provider. The request would be to take the matter up with DSTV.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply28 May 2020, 10:44
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Absa is a link between customers and their service providers and as such does not and cannot determine the amounts to be paid to your service provider. The request would be to take the matter up with DSTV.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,