Why ABSA doesnt pay out claims??

<br> Following a claim submitted to ABSA in January 2016, I still have no clarification on which grounds Absa bank refuse to pay out entire claim.<br> <br> Claim number *** dealt with Nathan Smith at Absa bank <br> <br> Claim submitted for:<br> Roof, Carport, Windows, Ceilings<br> <br> Please could Absa bank send out competent assessors or contractors to make an assessment as well as get back to their clients with a DETAILED report specifying reasons.<br> <br> Thanks <br> Buzz <br> ***